TERMS OF SERVICE

Last updated: August 2026

Welcome to Clean Collective Co.! By booking a cleaning, you agree to the following terms:

Booking & Deposit: A $50 non-refundable booking deposit is collected by card at the time of booking and is applied toward your total service cost. Your remaining balance is due on the day of service unless otherwise agreed in writing.

Payment: We collect your card information at the time of booking. A late fee equal to the lesser of $25 or 1.5% per month of the outstanding balance applies to invoices unpaid beyond 7 days of the service date. Returned checks are subject to a $35 fee.

Service Area: We currently serve Northern Kentucky, including Florence, Burlington, Covington, Erlanger, Hebron, Union, and surrounding areas. Homes outside our service area, over 4,000 sq ft, or built before 2000 require a custom quote.

Cancellations & Rescheduling: We ask for at least 48 hours' notice to cancel or reschedule. Cancellations or reschedules made with less than 48 hours' notice, as well as no-shows or lockouts, result in forfeiture of the $50 deposit. If you cancel or reschedule with at least 48 hours' notice, your deposit is applied as a credit toward a future appointment.

Recurring Services: By booking a recurring (biweekly) plan, you authorize us to keep your card on file and charge it for each completed service, as well as any late, cancellation, lockout, or returned-payment fees. You may pause or cancel your plan by contacting us. We may adjust recurring rates with 30 days' notice.

Access & Preparation: Please ensure we can safely access your home at the scheduled time, secure or remove fragile and high-value items, secure pets, and pick up clutter so our team can focus on cleaning. You are responsible for disarming alarms or providing accurate codes. We are not responsible for items left unsecured.

Satisfaction: Your satisfaction is our priority. If something isn't right, contact us within 24 hours and we'll return to re-clean the affected area at no additional charge. A re-clean is the sole remedy for cleaning-quality concerns, and refunds are not issued in lieu of re-cleans.

Liability: We treat every home with care and carry general liability insurance (certificate available on request). In the rare event of damage caused by our team, please notify us within 24 hours of service with photos. Claims not reported within that window are waived. Our liability for any single claim will not exceed the cost of that service visit, and we are not responsible for pre-existing damage or normal wear and tear.

Governing Law: These terms are governed by the laws of the Commonwealth of Kentucky.

Contact Us: If you have questions about these Terms, contact us at book@cleancollectiveco-ky.com.