Frequently Asked Questions

Booking & Pricing

  • We proudly serve Northern Kentucky, including Florence, Burlington, Union, Hebron, Erlanger, Covington, and the surrounding communities. When you enter your zip code during booking, we'll confirm that your home is within our service area.

  • Booking takes just a couple of minutes. Head to our Book Now page, enter your zip code to confirm we serve your area, choose your package and home size, add any extras you'd like, and pick a date and time that works for you. You'll receive a confirmation once your booking is complete.

  • Pricing is based on the size of your home and the cleaning package you choose. Each package (Sunday Reset, Deep Reset, and Fresh Start Reset) has set pricing by square footage, so you'll see your exact price up front before you book. Any add-on services you select are shown clearly as well, with no surprises.

  • Homes over 4,000 square feet receive custom pricing. Just reach out through our Contact page and we'll be happy to put together a personalized quote for your home.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

Before & During the Clean

    • Secure pets: For their safety and so we can clean thoroughly, please secure pets in a separate area.

    • Clear clutter: Please pick up and put away items from floors, counters, and surfaces so we can clean them.

    • Dishes and sink: Please wash and put away any dishes and clear the sink before we arrive.

    • Take out trash: Please empty any full trash cans and replace the bag if needed.

    • Bedrooms: If you'd like us to change the sheets, please leave fresh sheets on or near the bed.

    • Access: Please make sure we can get into your home (garage code, door code, gate code, or key) if needed.

  • Yes. Our team arrives fully equipped with all the products and equipment needed to clean your home, so there's nothing you need to provide.

  • It's completely up to you. Many clients prefer to be away while we work, while others like to be home. If you won't be there, just let us know how to access your home when you book (garage code, door code, gate code, or key), and we'll take care of the rest.

  • Absolutely, we love your furry family members. For everyone's safety and so we can clean thoroughly, we do ask that pets be secured in a separate area before we arrive.

Payment

  • We accept all major credit and debit cards. Payments are processed securely through Stripe, so your card information is always protected.

  • When you book, we securely place a hold on your card and collect a $50 deposit that goes toward your total. The remaining balance is charged after your cleaning is complete, so you're only billed in full once the work is done.

  • The $50 deposit is non-refundable, but it isn't an extra fee. It's applied directly toward the total cost of your cleaning. If you need to cancel or reschedule with at least 48 hours notice, your deposit is kept as a credit toward a future cleaning.

Policies

  • We understand that plans change. If you need to cancel or reschedule, please give us at least 48 hours notice and your deposit will be applied as a credit toward a future cleaning. Cancellations with less than 48 hours notice, or lockouts where we're unable to access your home, will result in the deposit being forfeited.

  • Your satisfaction matters to us. If something isn't right, please let us know within 24 hours and we'll return to make it right. Our goal is always to leave your home feeling beautiful and cared for.

  • Yes. We carry general liability insurance for your peace of mind and ours. A certificate of insurance is available upon request.

Your Account

  • When you book, an account is automatically created for you. You can log in anytime to view your upcoming cleanings, reschedule, update your details, or book again. A link to your account is included in your confirmation email.

  • You can reach us anytime through our Contact page, by text at (859) 334-0632, or by email at book@cleancollectiveco-ky.com. We're always happy to help.

Still have questions, or ready for a fresh start?

If you didn't find what you were looking for, reach out anytime, we're happy to help. And when you're ready to come home to a space that feels beautiful and cared for, we're just a few clicks away.

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